Customer Support
Whether it's a quick question or a critical incident, our team is ready to respond. Find the right channel below and we'll take it from there.
How to reach us
Choose the right level of
cover
All tiers include a dedicated account manager and access to our certified engineering team. Pricing available on request.
- Email & phone helpdesk
- Remote troubleshooting
- Monthly health reports
- Software patch management
- Everything in Essential
- Priority ticket queue
- Dedicated account manager
- Quarterly IT strategy review
- On-site support visits
- Everything in Professional
- 24/7 NOC monitoring
- Named senior engineer
- Emergency on-site dispatch
- Custom SLA terms
- Executive reporting
Support questions
How do I raise a support ticket?
Email support@upliftservices.co.zm with a description of your issue. You will receive an automated acknowledgement with a ticket number within minutes. For critical issues, call the emergency line directly.
What counts as a "critical incident"?
A critical incident is any issue that causes a complete outage or severe degradation of a business-critical system — for example, a server down, network failure, or active security breach.
Can I upgrade my support tier mid-contract?
Yes. You can upgrade at any time with 30 days' notice. Downgrading is available at the next contract renewal date.
Do you provide support outside Zambia?
Remote support is available across all time zones. On-site support is currently available in Lusaka, with travel to other locations available on request.
Ready to
transform?
Let's discuss how Uplift's full spectrum of technology and creative solutions can power your organisation's next chapter — from infrastructure to identity.